A large piece of work surrounds the technical tools employed by Qantas Digital and the impact these tools have on productivity and efficiency.
I undertook contextual research to see how business analysts used an existing technical solution in their day-to-day work flows when testing the Booking and Servicing engines, to discover some of the limitations and pain points with the existing solution.
With the insights gained I formulated a new approach to the proposed solution with input from the development team, and tested it with a pool of BAs to gather feedback. After a few iterations the team built and delivered a new, streamlined interface that allows BAs to not only to manipulate data, but also to see the customer facing entry points relevant to their testing.
An intuitive and quick-to-market tool was built using principles of Material Design.