The finale of Qantas Loyalty's Innovation Week was a full day design sprint to educate key Loyalty staff about the Design Thinking process, and how to apply innovation principles when strategising new business initiatives.
I was part of a small team of organisers and facilitators tasked to prepare the stimulus material and agenda, and run the day.
The program involved empathy exercises, macro theme identification and problem definition, followed by ideation, prototyping and customer 'speed dating' feedback sessions. At the end of the day each team did a lightning pitch of their ideas, solutions and process to the Loyalty SLT.
"A massive thank you for helping deliver Innovation Day for Loyalty."
Innovation Lead, Qantas Group Innovation + Ventures
"ThankQ Damian for helping organise the innovation day workshop. It was a really good learning experience and your inputs were very helpful to myself and the rest of the participants."
Jon Vincent Lim
Business Analyst, Qantas Loyalty